HOW DO I ORDER?
Ordering couldn't be easier. Just click on the buy button and you will be taken to the checkout. You can put items in your shopping basket, and then go back into the shop to continue shopping. You can always remove items again before you go to the checkout. PLEASE NOTE: You do not need to register as a customer to place an order.
WHO DEALS WITH MY ORDER?
This is a small company, so your order will be dealt with individually and with care.
HOW DO I PAY FOR MY ITEMS?
You can pay at the checkout through PAYPAL, this is a secure online shopping facility. You do not have to have a PAYPAL account to use it. You can use your credit/ debit card through PAYPAL. We can not take credit/debit card details over the phone but you may email or telephone your order, and then send a cheque or international money order (for overseas orders) to ourselves..
IS USING PAYPAL SAFE?
Yes! It is one of the leading worldwide secure online payment systems in use today.
ARE THERE ANY HIDDEN COSTS?
As we are not required to be registered for VAT there are no additional costs to the price you pay other than postage and packing.
WHAT IF I WANT TO RETURN MY GOODS?
Please see our returns policy which gives a detailed explanation.
WHEN WILL I RECIEVE MY ITEMS?
Please refer to the shipping rates page for this information.
WHAT IF MY ORDER IS OUT OF STOCK?
If your item is out of stock we will back order for you. You will be emailed with the option to cancel your order if you do not wish to wait.
DO YOU OFFER E-PATTERNS AND WHAT EXACTLY ARE THEY?
We are working on that new section at the moment. So in the near future they will be on the shop. E-patterns are a fantasic way of recieving patterns and charts via your computer. This cuts out postage and packing, and paper costs for us, thus saving you money. Once payment is cleared your E-pattern will be sent to your email address for you to download and print out.
CAN I USE THE DESIGNS FOR COMMERCIAL USE?
No, the designs are the property of the designer.
I CAN'T FIND ANYTHING SUITABLE, IS THERE ANY POINT LOOKING AGAIN?
Definitely, look again, we are always adding new designs, and when there are no new ones on the shop, they are being worked on at Owl tree cottage crafts.